About the client
Solutions Driven work with their customers to research, locate, attract and then successfully on-board top talent. Working with the latest technology, search techniques and candidate analytics means that year after year they successfully deliver some of the most challenging international recruitment projects to their clients.
The Challenge
Solutions Driven, believes in powering its operations with the latest technology to deliver world-class service to its clients. However, despite their best efforts and investments, they were consistently plagued by disruptive IT infrastructure issues that hampered their growth and productivity.
Solutions Driven’s previous IT outsourcing partner was unable to efficiently manage and resolve recurring IT faults, which drastically impacted their daily operations and staff productivity. They needed a reliable IT partner capable of not only troubleshooting existing problems, but proactively identifying and fixing potential issues before they impacted business operations.
How We Helped
Certum was brought on board with a dual mandate – stabilise Solutions Driven’s network and identify the root cause of their persistent IT problems. A detailed audit revealed that the issues were multifold: complex domain configurations were creating roadblocks, and underperforming network equipment was undermining the smooth functioning of operations.
To tackle these issues, we streamlined domain configurations and upgraded key network components for optimal performance. Additionally, we worked with a trusted third-party company to repair faulty network points.
We also noticed that the majority of Solutions Driven’s workstations weren’t equipped to meet the technical requirements of their new software services. In close collaboration with their software provider, we identified the necessary specifications, after which Solutions Driven invested in hardware upgrades to fully leverage their new software capabilities.
Results
As the ongoing IT support provider for Solutions Driven, Certum has successfully eliminated the recurring IT issues. This has resulted in a significant boost in productivity and operational efficiency.
Furthermore, the stable and enhanced IT infrastructure has empowered Solutions Driven to continue their growth trajectory, expanding their services to a wider clientele.
By entrusting their IT challenges to us, Solutions Driven has been able to refocus their energies on their core business: delivering superior talent acquisition services. They are a testament to the transformative power of effective IT support, and we’re proud to be a part of their success story.
We invite other recruitment companies facing similar challenges to reach out to us. Let us be a partner in your growth, leveraging our expertise to turn IT challenges into IT solutions.