Helpdesk Access to a highly experienced support team
By leveraging the capabilities of a leading outsourced Managed IT Support provider you gain access to a highly experienced and qualified technical support team covering multiple technologies and solutions. You get instant access to a comprehensive knowledge base gained through supporting and consulting on a diverse range of clients across multiple verticals.
This level of experience and knowledge is incredibly difficult if not impossible to attain from an in house employee or team that has a narrow view and limited exposure to the breadth of technologies and solutions that are available and the problems that may arise from them.
By outsourcing your IT Support to Certum’s experienced, competent team you get a service that is measured against customer centric SLAs and will provide an instant step change in your IT helpdesk service quality.
Service Benefits
Always on support provision
Do you need 7 days a week 365 days a year IT support? We have you covered
Microsoft Gold level support
As a Microsoft Gold solutions provider you are guaranteed to get the gold standard of support and a professional service.
Improved productivity
No one likes to wait all day for a response, by responding and resolving quickly we reduce downtime and increase productivity.
Outstanding customer service
User experience and satisfaction is our number one priority.
Single point of service
If we do not directly support elements of your infrastructure or applications we will liaise with those that do on your behalf.
Peace of mind
We give you peace of mind by managing, documenting, supporting and reporting on your ICT infrastructure.
Included in our IT Support service is 24/7 pro-active monitoring of your IT infrastructure. We have the ability to monitor and audit all aspects of your infrastructure: hardware, applications and services. We implement system wide monitoring policies and configure auto response remediation for common issues so that problems are fixed almost immediately, usually before the business even notices something has went wrong. For issues that cannot be auto-resolved within the system an alert is logged within the helpdesk and an engineer will rapidly respond and resolve the issue.
Reports are generated weekly and analysed by the team to ensure any developing trends are captured and escalated. By keeping a comprehensive eye on your systems availability, health and performance we ensure your business remains productive and that there are no nasty surprises down the road.
Management Configure and optimise your infrastructure
The first two components of our Managed It Support service deal with service requests, problem solving, customer experience and maintaining availability of the systems to ensure your business remains productive. The third is managing and consulting on the configuration and optimisation of your infrastructure. This consists of housekeeping visits to undertake system admin tasks, support checks and continually assessing your infrastructure, services and applications are performing optimally and have the level of functionality you require.
As you move forward you need to be sure you can adapt as circumstances change, be it business growth, a new product or service you provide, emerging security threats or new legislation such as GDPR, you need the right advice and the right technologies and security which is why we incorporate a quarterly review to discuss what your business goals are and what technologies may help you achieve these goals.
Case Study H1 Healthcare Group
H1 Healthcare is a leading provider of recruitment, training and healthcare services. As H1 opened new offices in new regions, they needed a way to ensure that everyone had access to centralised applications and data while securely retaining that sensitive data in house.